The Little Book of Design for Policy
What does it mean to talk about design in relation to public policy or even governance? Sometimes, when we hear the word ‘design’ we think of graphic design, fashion design or interior design. All these forms of design are rooted in developing an end-product that is manufactured, tangible, marketed, etc. These are things we can physically feel or see in the real world. But, what if ‘design’ simply meant a way of doing things instead of the finished product itself? When this is the case, we can apply design to many things beyond what is tangible, including the development and innovation of public policy and government services. This innovation can range from developing the user experience of a public healthcare website to including citizen perspectives in improving citywide mass transit systems. The idea of ‘design for policy and governance’ has been around for some time but is only now gaining traction as an explicit way of doing things. Academics, researchers and practitioners around the world are now using methods specifically meant for innovating or improving existing government services. These methods leverage the incredible power of data and digital communication channels to bring ideas and people together, and to tackle challenges at the national and local level of government. In essence, design can be seen as a way of bringing communities together to take on problem solving for a common goal. This can ultimately make our community and world a better place.
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